Breaking News: This campaign has led to a review of the Kent & Medway Wheelchair Service (provided by Millbrook Healthcare) by the Medway Council Health Overview & Scrutiny Committee. This review is now published in the public domain and can be viewed in full HERE.
The review finds evidence that the wheelchair service is unsatisfactory and action is urgently needed to improve the service. However, the HOSC has decided against terminating the existing contract with Millbrook Healthcare, citing that this could only lead to a worse service over the next 12 months. Instead it has decided to set-up a Service User Improvement Group, as stated below:
<We are working with representatives of Kent and Medway’s physical disability and wheelchair user groups to agree a date in early September for a facilitated workshop together. This is to agree terms of reference for the Service User Improvement Group, to firm up the work plan and how this will be delivered.
It is agreed already that the Service User Improvement Group will help to review Millbrook Healthcare’s Improvement Plan to ensure it is sufficiently robust. The Group will also work with the CCG and Millbrook Healthcare to monitor delivery of this plan.
The Improvement Plan we have received from Millbrook Healthcare provides a trajectory and key actions to deliver service recovery including the repairs backlog. With support from the Service User Improvement Group, this improvement plan will be extended to include a wider range of work programmes to deliver service excellence.>
Tracey Crouch, MP for Chatham & Aylesford and Minister for Sport & Civil Society says, "As the Chair of Medway Physical Disability Board I am firmly of the view that they [Millbrook Healthcare] are utterly useless and unable to run the [wheelchair] service. I have made these views known on a number of occasions".
KENT WHEELCHAIR USERS AND THEIR FAMILIES DEMAND ACTION:
In an open letter
to all the Clinical Commissioning Groups in Kent four organisations representing wheelchair users and their families across the country are calling for the contract to provide wheelchairs to be taken away from Millbrook Healthcare immediately.
to see the BBC interview
given by Wayne Wilsdon & Prof. Mike Oliver to the BBC on 30 July.
These organisations have been inundated with complaints from wheelchair users across the county and have met with both Millbrook Healthcare and Thanet CCG, who are managing the contract, to express the concerns that have been reported to them. Now an Open Letter has been written demanding that the current wheelchair service providers, Millbrook Healthcare, be relieved of this contract, click HERE
to see the press release.
A senior clinician in the field writes: "I agree with the campaigners and none of my patients are satisfied with Millbrook Healthcare's wheelchair service. They have a long waiting list and they have the culture of passing the buck. Very poor service to say the least".
Campaigners were particularly aggrieved to learn that the CCGs had agreed to pump additional funds to Millbrook Healthcare, as this appears to be rewarding failure. For an independent review of the situation please see this HSJ
Medway Neurological Network fully supports this campaign and requests YOUR recent experience of using the Wheelchair Service, good or bad, so that we can help provide evidence for the campaign. Please send a brief outline of your exprience to: firstname.lastname@example.org.